ESSENTIAL INFORMATION

Hello & thank you, we think you’re fab!
Before a group booking or function is secured into the D&D online booking system, we strongly suggest reading the below “Essential Information” please.

BOOKING GUARANTEE PREAUTHORISATION
Please note, a deposit is not required. However, a booking guarantee (in the form of a preauthorisation) is required and must be completed within seven days to secure your booking and function. The booking guarantee can be found and completed through the link in your confirmation email. If the booking guarantee is not received within the arranged timeframe, the space may be released to other parties.

 

The booking guarantee is $20 per person. No, this is not the cost of your visit! Please don’t be confused. The “Booking Guarantee” as it’s not a deposit, there is nothing to be taken off the total bill on the day of your event. This $20 payment is only drawn if the cancellation notice is not given within substantial time to D&D, or if you no-show on the day.

 

MINIMUM SPENDS
Yes, minimum spend does apply to all Private Dining bookings.

 

The Cecil Ernest Private Dining Room requires a $300 minimum spend on weekdays and $400 minimum spend on weekends. All Cecil Ernest bookings are two-hour dining experiences. Bookings in this Private Room that wish to exceed the two-hour time allocation can purchase additional time at $100 per hour.

 

(1) The D&D Dining Room Rear, (2) D&D Dining Room Rear and Tea Garden, and (3) Venue Space will be subject to a quoted minimum spend. This will be agreed upon by the event organiser and must be met by the group on the day. If this amount is not met, the minimum will still apply and be charged to the bill. All large group bookings and functions are two-hour dining experiences.

 

GUEST ARRIVAL AND DEPARTURE

It is the responsibility of the guests to please ensure that they arrive and finish on time for the allocated booking time slot. We will allow a 15-minute leeway for bookings, however as a courtesy, please notify us of any late arrivals via phone (07 3667 8388). If late, the management team at Dandelion & Driftwood will notify if any extensions can be made to the departure time (otherwise it will remain the same and therefore the booking time shortened).


FINAL NUMBERS
Final numbers are required two working days (48 hours) prior to your function date please. Payment per person will apply to guaranteed final numbers, or the final head count, whichever is greater

SURCHARGE
Saturday and Sunday weekend 10% surcharge applies to all group bookings. A small % fee is charged on all eftpos and credit card payments (0.58 Eftpos, 1.07 Visa, 1.07 Mastercard).

CANCELLATIONS
All cancellations are to be made in writing on email to bookings@dandeliondriftwood.com. In the event of a cancellation, postponement or transfer of the event date, you must advise in writing seven days or more before the function date.

DAMAGES
The client is financially liable for any damage to café/restaurant property, fixtures or fittings whether sustained by their own actions, or through the actions of their guests, contractors or subcontractors. Nothing is to be nailed, screwed, stuck or stapled to the walls, doors or other surfaces please which are part of the restaurant.

ENTERTAINMENT & AV
Any external suppliers are required to sign a waiver regarding financial liability for damages prior to the event.

INSURANCE /PUBLIC LIABILITY

Dandelion & Driftwood accepts no responsibility for damage or loss of merchandise, equipment or personal items left in the venue prior to, during, or after a group booking or function.

 

DIETARY REQUIREMENTS
Dandelion & Driftwood breakfast and lunch menus can cater for gluten free, vegetarian, vegan, and severe allergies for most of our menus.

 

However, for all D&D high teas please note they are available as vegetarian friendly, gluten free friendly and severe allergies friendly option only, we are unable to cater for vegan or lactose intolerance high teas at this time.

 

Any dietary requirements will need to be emailed to our team 72 hours before the booking time please. If additional dietary requirements are presented on the day, we will do our best to cater, but cannot guarantee that we will have stock available.

 

SMOKING

Smoking is not permitted in any designated areas as enforced by Dandelion & Driftwood management.

FOOD/BEVERAGES

Dandelion & Driftwood does not permit any external food or beverages to be brought onto the premise. The only exception being celebratory cakes which incur a cakeage fee of $3.50 per person. Cake is served individually plated by the Dandelion & Driftwood team.


DRESS CODE
Dandelion & Driftwood asks guests to be dressed in smart-casual attire (looking your fabulous self!). There is to be no thongs or singlets worn in the venue, thanks kindly.

 

DECORATIONS
There are to be no table scatters, sparklers, balloons, photo booths or hen’s paraphernalia in the venue. Thanks for your understanding, as we try our best to keep the venue safe and clean for all. Floral arrangements are welcomed. We can allow 15 minutes for decorations to be set up, subject to notice of seven days before the event. If notice is not given, we cannot always guarantee a previous booking will be finished in time.

CHILDREN/UNDER 18 YEARS OLD
All children 17 years and younger must be accompanied by an adult. We will always try our best to accommodate prams and carriers, however, please be mindful there is often only limited space within the function dining room. Pram and wheelchair access is available through the ramp, at the rear of the cafe, off Gerler Rd. Highchairs are available to use at a limited supply on request. Regrettably no baby change table is provided, due to space and structural wall limitations of the venue, however prams can be wheeled into larger disabled unisex toilet to the rear of the café to accommodate nappy changing.

RESPONSIBLE SERVICE OF ALCOHOL

As per the Liquor Act 1992, Dandelion & Driftwood ensures that alcohol is served responsibly and at any point, staff may refuse the service of alcohol to anyone who appears intoxicated. It is our responsibility to ensure a safe working environment for our staff and any action taken will be supported by management. If in the event of unruly intoxication, the person will be subject to leave the premises and charged if necessary


PRIVACY

Dandelion & Driftwood reserves the right to use any photographs and images taken of the spaces booked during your group booking or function, provided they are taken by an employee or contractor of Dandelion & Driftwood and are for the legitimate purpose of advertising or marketing.

Furthermore, it is a condition of entry to the venue that all photography and videography content or likewise created by Dandelion & Driftwood Pty Ltd employees or contractors taken at the venue will remain the intellectual property of Dandelion & Driftwood Pty Ltd and be able to be used at its discretion in any digital, online, website or physical use, where deemed appropriate, minors excluded.